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Banking Center Manager

Location:Asheville, NC
Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Department:FLETCHER
Description:The Banking Center Manager (BCM) is responsible for managing the Banking Center to ensure objectives are met and staff effectively identifies the financial needs of customers and prospects; serves as a central point of contact between the customer and the Bank in all areas of Retail Banking; implements and carries out Bank policy with respect to all operations of the Banking Center while providing leadership, motivation and direction for Banking Center staff.
Duties:JOB DUTIES INCLUDE (but are not limited to):
• Responsible for adhering to and complying with all Bank policies and procedures, all applicable federal and state laws and regulatory guidance governing financial institutions, including, but not limited to, Federal Deposit Insurance Improvement Act (FDICIA), FACT Act, Bank Secrecy Act, Regulation CC, Fair Debt Collection Practices Act (FDCPA), USA Patriot Act, Fair Lending, and Unfair Deceptive and Abusive Acts and Practices (UDAAP)
• Responsible for driving performance results through direction, leadership, and execution of superior sales and service behaviors and activities and supports the Market Manager in achieving overall Banking Center goals and objectives
• Counsels new and existing customers regarding their financial needs, informs customers of Bank products and services, and sells the products and services best suited to customer needs
• Opens personal and business deposit accounts, prepares all related documentation, file maintains new and existing accounts, and sells and cross sells Bank products and services
• Responsible for the Banking Center consumer loan production, including responding to customer inquiries regarding consumer loans, interviewing applicants, analyzing and processing applications, making credit decisions in accordance with assigned lending authority, and making recommendations to Market Manager, as appropriate; enters loans on data processing system, prepares documentation, and handles loan closing and proceeds disbursement
• Recommends alternative investments, referring customers to an LPL representative as needed
• Ensures that all customers receive prompt, immediate attention and quality service, serves as Banking Center authority for resolution of customer inquiries and complaints, researches problems and facilitates service recovery
• Ensures Banking Center compliance with all applicable laws, Bank policies and procedures, and provides timely response to all audit requests
• Responsible for all Banking Center security procedures, as established by the Bank’s Security Officer and Risk Management; oversees Banking Center opening and closing, as well as end-of-day balancing
• Serves as supervisor/coach to Banking Center staff for operational, technical, sales and service related responsibilities, directs training, assists with setting and attaining career development goals, conducts regular staff meetings, communicates changes to Bank products, policies and procedures to staff in a timely manner, schedules staff PTO and coordinates relief staffing
• Working with the Corporate Services Manager, is responsible for the maintenance, cleaning and repair of the Banking Center building(s), grounds, work areas, as well as equipment service calls
• Maintains Banking Center records, to include collaborating with Market Manager for budget planning purposes
• Serves as backup Teller as needed
• Responsible for other duties, responsibilities, and special projects as assigned by the Market Manager, SVP, Regional Executive, and/or EVP, Chief Retail Officer
Qualifications:• A two or four year college degree in Business, Finance or Economics is preferred
• Previous retail banking experience is required; recommended: minimum of three months as Teller and one year of consumer lending experience
• Previous experience in a Supervisory position is mandatory
• Proven sales ability, a working knowledge of accounting principles and excellent basic math skills are required
• Excellent sales and service that has been demonstrated and delivered on a consistent basis, as well as strong interpersonal and communication skills (oral and written) are critical for this position
• Must be self-motivated, detail-oriented, and efficient with the ability to use independent judgment, analyze information, and formulate clear and concise recommendations
• Strong organizational and task management skills with the ability to work independently, multi-task and manage deadlines is required
• Incumbent must possess the ability to effectively lead staff, ensuring that all departmental policies, procedures and processes are understood and followed
• Thorough knowledge of all Bank accounts, services, policies and procedures is mandatory
• Completion of the Retail Banking Officer (RBO) certification is required; newly hired and/or promoted BCMs will be given a period of 18 months to complete their RBO certification
• Superior written and oral communication skills are mandatory
• Excellent computer skills are required, to include MS Office applications (Word, Outlook, Excel)
• Must be fluent in the English language (to include reading, writing, speaking and comprehension)


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